APA   Click to copy
El Hefny, W., El Bolock, A., Herbert, C., & Abdennadher, S. (2020). Towards a Generic Framework for Character-Based Chatbots. In Highlights in Practical Applications of Agents, Multi-Agent Systems, and Trust-worthiness. The PAAMS Collection: International Workshops of PAAMS 2020, L'Aquila, Italy, October 7--9, 2020, Proceedings 18 (pp. 95–107). Springer. https://doi.org/10.1007/978-3-030-51999-5_8

Chicago/Turabian   Click to copy
El Hefny, Walid, Alia El Bolock, Cornelia Herbert, and Slim Abdennadher. “Towards a Generic Framework for Character-Based Chatbots.” In Highlights in Practical Applications of Agents, Multi-Agent Systems, and Trust-Worthiness. The PAAMS Collection: International Workshops of PAAMS 2020, L'Aquila, Italy, October 7--9, 2020, Proceedings 18, 95–107. Springer, 2020.

MLA   Click to copy
El Hefny, Walid, et al. “Towards a Generic Framework for Character-Based Chatbots.” Highlights in Practical Applications of Agents, Multi-Agent Systems, and Trust-Worthiness. The PAAMS Collection: International Workshops of PAAMS 2020, L'Aquila, Italy, October 7--9, 2020, Proceedings 18, Springer, 2020, pp. 95–107, doi:10.1007/978-3-030-51999-5_8.

@inproceedings{el2020a,
  title = {Towards a Generic Framework for Character-Based Chatbots},
  year = {2020},
  organization = {Springer},
  pages = {95--107},
  doi = {10.1007/978-3-030-51999-5_8},
  author = {El Hefny, Walid and El Bolock, Alia and Herbert, Cornelia and Abdennadher, Slim},
  booktitle = {Highlights in Practical Applications of Agents, Multi-Agent Systems, and Trust-worthiness. The PAAMS Collection: International Workshops of PAAMS 2020, L'Aquila, Italy, October 7--9, 2020, Proceedings 18}
}